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Technical Product Owner/Product Manager IRC169814 - 24497
Process and project manager with a corresponding degree and 20-year experience. Proven expertise in:
- process management,
- project and portfolio management,
- change management,
- lean six sigma,
- methodology and standards,
Additional: agile, scrum, service design, facilitation.
- Providing a full range of banking services: cards, insurance, savings, retail lending.
- Foreign currency exchange for export and import deals for corporate customers, SWIFT-transfers, currency accounts.
Improving the efficiency of the bank in terms of business processes: Creation and support of the Bank's Process Model.
Process optimization Development of new processes and documentation to ensure the most efficient implementation of new products. Reorganisation of the bank, changes in the organisational structure of divisions. Optimization of the number of employees in departments. Creation and maintenance of a map of authorities. Creation and maintenance of the Database of internal banking documents and standards. Membership in the Operations Committee (duties: approval and control of IT projects, approval of business processes, operational risk management.
Implementation of Operational Excellence (OPEX) in the bank.
Designing banking processes.
Process optimization: diagnosing the process “as is”, collecting and analysing data, reducing waste and improving process efficiency, implementing changes.
Organisation and implementation of a global process optimization program. A pilot project has been implemented.
Portfolio management of projects and tasks. Reporting to Project Sponsors and the Board.
Creation and implementation of policies and principles of project management.
Project realisation (integration with another bank, implementation of CRM system, loan portfolio restructuring, new products, “loan broker”, etc.)
Tutor, Supervisor of the Tutors team, Development team member (scrum)
Designed, introduced to the Management Board and implemented strategy for LEAN process improvement for the Bank. Set up a LEAN office in the bank “from scratch”.
Launched a LEAN school and LEAN-community that created, trained, and mentored more than 100 Belts with the real Lean-projects. Management of LEAN-projects portfolio.
Working in Scrum.
Working with IT Processes (Change management, Incident Management, Event Management, Problem Management, Release Management): operational support, process measurements and KPI reports, process principles update according to ITSM, ITIL 4. Working in Scrum.