Support Specialist / Data Analyst

25 June
650 $
Kharkiv
More than 3 years
Upper Intermediate
Considering options
Full-time office work
Part-time work
Remote work (full-time)
Freelance (one-time projects)
Moving to a different city
Remote work (full-time)
I have been working in the IT field for 5 years, with 2 years as a team lead. I have been doing 1st line client and user support, data analysis, researches, pre-sale inspection, content moderation. Besides this, I worked on UI design for backend users and performance optimization. My daily duties included: - Mail, chats, and tasks in Jira check, answer questions, forward to proper departments - Website content check and trends define; - Bug reporting; - Creation of tickets in Jira As a team lead, my duties were: - Assigning tasks to team members - Present monthly reports - Conduct presentations for upper management - Collaborating with other departments on cross-tasks. Skills Confluence, English, customer support, google sheets, planning, Analytical Skills, Teamwork, JIRA/Confluence, trello, Team Leadership, Analytical and problem solving abilities, Analysis and research, Google Analytics, Google Docs/Sheets, User Interface, Bug Reporting, Customer service, Ability to learn quickly, Multitasking Highlights - I was working with our dev team on a large automation project. The project consisted of data analysis, algorithms, logical design that helped us filter out fraud and spam. - Drew up the guidelines for new employees - Proposing multiple new ideas on improving our UI design - I introduced a new type of reports for our department. The reports included: work type, time allocation by tasks, labor costs, etc. - I created a training program for new employees in several departments. Looking for It would be great to have both options to work from the office and remotely. I prefer to work during European business hours.
Similar candidates
650 $
Kharkiv
More than 3 years
Upper Intermediate
Considering options
Full-time office work
Part-time work
Remote work (full-time)
Freelance (one-time projects)
Moving to a different city
Please see our Cookie Policy
accept