Support manager / Account manager - 29019

Since September 2019, I've gained extensive experience in customer support, team management, and training. I then joined my current company, starting as a Customer Support Agent and getting promoted to Shift Manager. For nearly three years, I've supervised agents, handled technical issues, resolved fraud cases, and overseen workflow. Now, as a Customer Support Trainer, I develop and deliver training programs. I'm seeking new opportunities to further enhance my skills and embrace new challenges.