Специалист оператор технической поддержки (техподдержки), менеджер чата, support - 6045

What I can do: Advise clients on all issues, help them solve a variety of issues, understand their needs, provide informational, methodological and technical support;
Interact with other departments that can help solve the client's problem;
Process customer requests (complaints, suggestions, feedback) and control the timeliness and quality of execution;
Provide feedback to customers, if necessary, smooth out the negative reaction and translate it into a neutral or positive;
Register information in the database (maintaining a database of customer applications);
Find a common language with each client.
Interaction on all text channels (e-mail, social networks, messengers, chats).
No calls.
Incoming messages only.
I do not consider call centers.
Knowledge of Russian and Ukrainian languages.
Skills in resolving conflict and disputes, experience with complaints.
Willingness to work constructively with objections.
Experience in the field of service.
Skills to work with PC, Google documents, Word, Excel, messenger, CRM.
Personal qualities: stress resistance, customer orientation, responsibility, attentiveness.
I'm looking for a remote job (not an office).
FULL-TIME EMPLOYMENT (full 8-hour working day, 5/2;
or 10-12 hours 2/2, 3/3).
I will consider options of related professions.
No calls and customer search.
I do not consider call centers.
Payment: rate or rate +%, not less than 3 thousand / week Who needs an experienced manager - please offer with reference to the vacancy or call About six 8, forty, forty-five.
691.