Posted more than 30 days ago
Specialization:
QA Automation
Considering options
Full-time office work
Part-time work
Remote work (full-time)
Freelance (one-time projects)
Relocate
Remote work (full-time)
09/2020 - 02/2021 Customer Support Engineer
• Manual testing of mobile applications & settings
• Test cases execution
• Bugs & summary reporting
• Solving clients difficulties by phone
• Consultation about products and services of the company
• Filling CRM tools
02/2011 - 03/2020 Project manager, Customer support
As a Project Manager:
• Management. Task formation, control, execution
• Making requests to article, smm, design and marketing departments
• Making requirements for admin panel and website functionality
• Formation of broadcast schedules; communication with broadcasters, producers, customers & partners (including foreign)
• Working with volunteers (consultation of referees, chat operators, social media managers, esports commentators)
As a Support Engineer / Referee:
• Communication with participants (clients) (takes most of the time): answer to the asked questions, gaming platform instructions, resolving controversies and conflicts
• Writing rules, regulations, manuals and instructions for participants
• Writing referees messages (participants notifications), articles, esports news, publications to social networks
• Participants contact information and database collection
• Testing of existing functionality: websites, admin panel, reproducing gaming bugs
Skills:
• Theoretical knowledge of software testing
• Development, maintenance and review of testing artifacts: check-lists test reports, test cases
• Knowledge of different testing methodologies, testing types and testing techniques
• Experience of manual testing with web/mobile/desktop applications
• Working with the website, admin panel, google documents
• Practical experience in REST APIs, understanding of Soap APIs
Personal qualities: Organized, Responsible, Positive, Self-motivated, Multitasking
Skills
Manual Testing, Jira, SQL
Looking for
• Career and development opportunities
• Expecting to be a member of a friendly team
• European management style
Similar candidates