QA engineer - 928

09/2020 - 02/2021 Customer Support Engineer • Manual testing of mobile applications & settings • Test cases execution • Bugs & summary reporting • Solving clients difficulties by phone • Consultation about products and services of the company • Filling CRM tools 02/2011 - 03/2020 Project manager, Customer support As a Project Manager: • Management. Task formation, control, execution • Making requests to article, smm, design and marketing departments • Making requirements for admin panel and website functionality • Formation of broadcast schedules; communication with broadcasters, producers, customers & partners (including foreign) • Working with volunteers (consultation of referees, chat operators, social media managers, esports commentators) As a Support Engineer / Referee: • Communication with participants (clients) (takes most of the time): answer to the asked questions, gaming platform instructions, resolving controversies and conflicts • Writing rules, regulations, manuals and instructions for participants • Writing referees messages (participants notifications), articles, esports news, publications to social networks • Participants contact information and database collection • Testing of existing functionality: websites, admin panel, reproducing gaming bugs Skills: • Theoretical knowledge of software testing • Development, maintenance and review of testing artifacts: check-lists test reports, test cases • Knowledge of different testing methodologies, testing types and testing techniques • Experience of manual testing with web/mobile/desktop applications • Working with the website, admin panel, google documents • Practical experience in REST APIs, understanding of Soap APIs Personal qualities: Organized, Responsible, Positive, Self-motivated, Multitasking Skills Manual Testing, Jira, SQL Looking for • Career and development opportunities • Expecting to be a member of a friendly team • European management style