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Project Manager - 23234
Having brilliant management and organizational skills and more than 10 years’ experience of owning and managing a travel agency, I decided to switch a career to a project management in IT. Due to my professional background, I learned to navigate difficult situations, be able to make decisions confidently and adapt to rapidly changing circumstances. I have strong communication skills, leadership qualities and a high level of emotional intelligence.
- Managing a team of travel managers to ensure efficient processing of bookings
- Hiring and training employees
- Maintaining positive relationships with travel service providers
- Managing and processing all travel-related documentation, including payments, itineraries, visas, insuranses and all legal forms
- Travel arrangements for clients: booking hotels, flights, transfers, excursions, full tour packages, assisting with any travel-related issues that may arrise
- Maintaining website and social networks of the agency
- Providing personalized travel consultation, offering expert advice, itinerary planning, and customized travel solutions
- Handling complex travel arrangements, including flights, accommodations, transportation, and activities, ensuring enjoyable experience for clients. Resolving client issues, concerns, and inquiries promptly, ensuring high levels of customer satisfaction
- Developing and maintaining strategic partnerships with airlines, hotels, tour operators, and other travel service providers to ensure access to competitive rates and exclusive offerings
- Developing and executing of marketing campaigns to promote the agency's services and attract new clients
- Maintaining social networks, building up a personal brand (Facebook, Instagram)
- Used different tools of creating and describing a project, such as Lean Canvas, Flowchart, Project Outline, User Stories, Acceptance Criteria
- Created WBS, estimated a project, based on PERT methodology
- Created a basic project plan in the form of Gannt Chart and assigned tasks to executors, identified key milestones and made a project Roadmap
- Set up a project environment, using the following services: Jira, Slack, Confluence, Google Calendar, GitHub
- Worked in a team on a portfolio project, took it through all stages of the SDLC
- Received a certificate of completion of the course with honors