Junior Project Manager - 23296

• Comprehensive knowledge in Management, Finance, Economics, Marketing, and Accounting.

• Strong organizational, analytical, and problem-solving skills.

• In-depth understanding of business operations and processes.

• Proficiency in management and marketing software/tools.

• Created a project management plan for a 2000-person concert, demonstrating expertise in planning and execution.

• Provided personalized support over the phone, live chat, and email. Resolved merchant inquiries and advised on optimizing their online business performance.

• Provided business owners with growth advice highlighting the areas of opportunity for their business based on web analytics.

- Participated in training sessions and workshops to continuously enhance product knowledge and stay updated on industry trends and best practices.

•Provided feedback to internal teams, contributing to product improvements based on merchant feedback and pain points.

• Maintained accurate records and documentation of merchant interactions, ensuring comprehensive customer profiles.

• Led cross-functional teams, including SEO/SMM managers, content creators, and web developers, to define project scope and goals for various digital marketing initiatives

• Increased the number of website visitors by 18% over a period of 3 months by creating a company-specific digital marketing strategy and ensuring website content is continuously updated with events and blogs. Ensured the designed pieces of content were consistent with SEO strategy.

• Successfully coordinated project timelines, resources, and deliverables to ensure the timely execution of digital marketing initiatives.

• Collaborated with stakeholders, including marketing teams, designers, and developers, to ensure the seamless execution of projects and adherence to project goals.

• Implemented project management tools and methodologies to streamline workflows, improve team collaboration, and enhance project efficiency.

• Actively monitored project progress, identified and addressed potential risks or issues, and provided regular updates and reports to key stakeholders, including the management team.

• Led and managed a 5-person team, establishing a consistent process and ensuring efficient workflow in content creation, resulting in the production of a minimum of 12 pieces of content per week.

• Determined key metrics critical to project success and provided regular bi-weekly reports to stakeholders, keeping them informed of project progress and outcomes.

• Oversaw project budgets, ensuring effective allocation of resources and maintaining financial discipline throughout the project lifecycle.

• Applied Scrum methodologies and utilized project management software such as Trello and Asana to facilitate collaboration, track progress, and ensure timely delivery of project milestones.

• Conducted business analysis activities to enhance communication and coordination among cross-departmental teams, fostering a seamless project workflow and optimizing interdepartmental processes.

• Led kickoff meetings and facilitated brainstorming sessions to gather requirements, define project scope, and establish project goals for SEO/SMM managers, content creators, and software developers.

• Reviewed marketing plans for completed assignments, ensuring alignment with project objectives and delivering high-quality deliverables.

• Handled various complaints and information questions from Customers around the world.

• Processed any customer's technical issue until solved and the customer was satisfied.

• Worked with international clients over the phone, chat, and email.