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Customer Support Specialist - 1024

1 March
Open to offers now
500 $
Ukraine
1 year
Intermediate
Considering options
Full-time office work
Part-time work
Remote work (full-time)
Freelance (one-time projects)
Relocate
Remote work (full-time)
- Handling incoming customer communication (via tickets) - Identifying trending issues and bugs and communicating them to the appropriate teams - Processing user requests within the framework of targets (KPI) - Making case by case user-focused decisions in order to provide the best user experience possible - working cooperatively with the team of customer support specialists and other departments answering clients' inquiries over the phone, email and live chat Skills English, Customer service, Support, CRM, Jira, Customer care, Microsoft Office, customer support, Scrum, Ability to learn quickly, Zendesk, Slack, Creation of test documentation., Confluence, Windows
Similar candidates
Open to offers now
500 $
Ukraine
1 year
Intermediate
Considering options
Full-time office work
Part-time work
Remote work (full-time)
Freelance (one-time projects)
Relocate
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