Customer Support Specialist

25 June
500 $
1 year
Intermediate
Considering options
Full-time office work
Part-time work
Remote work (full-time)
Freelance (one-time projects)
Moving to a different city
Remote work (full-time)
- Handling incoming customer communication (via tickets) - Identifying trending issues and bugs and communicating them to the appropriate teams - Processing user requests within the framework of targets (KPI) - Making case by case user-focused decisions in order to provide the best user experience possible - working cooperatively with the team of customer support specialists and other departments answering clients' inquiries over the phone, email and live chat Skills English, Customer service, Support, CRM, Jira, Customer care, Microsoft Office, customer support, Scrum, Ability to learn quickly, Zendesk, Slack, Creation of test documentation., Confluence, Windows
Similar candidates
500 $
1 year
Intermediate
Considering options
Full-time office work
Part-time work
Remote work (full-time)
Freelance (one-time projects)
Moving to a different city
Please see our Cookie Policy
accept