Customer Support specialist - 1023
Posted more than 30 days ago
Specialization:
Support
Considering options
Full-time office work
Part-time work
Remote work (full-time)
Freelance (one-time projects)
Relocate
Remote work (full-time)
RESPONSIBLE GAMBLING SPECIALIST
BetBull Ltd,
Jan 2018 - Jan 2021
- Direct communication with customers, complaint handling. - Bug fixes with developers / QA team.
- Independently determine potential addictive behaviour and implement policies and procedures with respect to account blocking, conducting further investigation and excluding customers.
- Careful monitoring of responsible gaming sheet, containing customers who have been classified as low, medium or high risk profiles.
- Suggest improvements to existing policies and procedures.
- Specialize in the detection & prevention of underage and gambling addicted activity.
Skills
Jira, English, Support, Good communication skills, Customer service, Ability to learn quickly, Troubleshooting, Problem Solving, customer support, Customer care
Highlights
Досвід вирішення ситуацій з клієнтами які ризикують заподіяти собі шкоду
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