Customer Success Manager - 5398

Posted more than 30 days ago
Specialization: Support
Open to offers now
1 500 $
Ukraine
Kyiv
More than 5 years
Advanced/Fluent
Considering options
Full-time office work
Part-time work
Remote work (full-time)
Freelance (one-time projects)
Relocate
A customer success manager with over five years of experience in leading and managing customer relationships, increasing customer satisfaction and retention, and driving revenue growth. Skilled in using CRM tools, data analysis, and communication strategies to deliver value to customers and stakeholders.

I am passionate about helping customers achieve their goals and maximize the value of your products.


In my previous roles as a Customer Success Manager, I was responsible for managing a portfolio of over 50 accounts, ranging from small businesses to enterprise clients. I developed and executed customer success plans, conducted regular business reviews, identified upsell and cross-sell opportunities, and ensured high retention and satisfaction rates. I also collaborated with the sales and support teams to provide seamless customer experience and resolve issues proactively.


Some of my achievements include:


- Increasing customer retention by 25% and reducing churn by 15% in 2022

- Growing revenue from existing accounts by 35% through upsell and cross-sell initiatives

- Achieving a Net Promoter Score of 9.5 out of 10 and a Customer Satisfaction Score of 98%

- Implementing best practices and feedback loops to improve customer success processes and product features


I have a proven track record of building strong customer relationships, delivering value-added solutions, and driving customer loyalty and growth. I have excellent communication, presentation, and problem-solving skills. I am also proficient in using various customer success tools and platforms, such as Zendesk, Salesforce, and HubSpot.


I am excited about the opportunity to join your company and contribute to your customer success strategy. I believe I have the skills, experience, and mindset to excel in this role and help you achieve your business objectives.

Education
Dnipro University of Technology
Bachelor. Faculty: Science and Technology
Specialty: Information Technology
September 2017 - June 2019

Experience
Customer Success Manager
OrderOut
June 2021 - June 2023
  • Onboarded and trained new customers on how to use the company's software products and services
  • Monitored and tracked customer health metrics, usage data, and satisfaction surveys
  • Provided proactive support and guidance to customers via email, phone, and webinars
  • Created and shared best practices, tips, and resources to help customers achieve their goals
  • Advocated for customer needs and requests to the internal teams
  • Reduced customer churn rate by 10% in one year - Increased customer satisfaction score by 20% in six months

Customer Success Manager
Genesis
June 2018 - March 2021
  • Managed a portfolio of over 100 enterprise accounts across various industries and regions Developed and executed customer success plans, quarterly business reviews, and renewal strategies
  • Increased customer retention rate by 15% and upsell revenue by 25% year-over-year
  • Identified and resolved customer issues, risks, and escalations in a timely and effective manner
  • Established and maintained strong relationships with key decision-makers and influencers Collaborated with sales, marketing, product, and support teams to provide feedback and insights from customers
  • Achieved a Net Promoter Score of 9.5 out of 10 from customers
  • Received the Customer Success Excellence Award for Q3 2021

Skills
Team Lead
SEO
WordPress
Similar candidates
Open to offers now
1 500 $
Ukraine
Kyiv
More than 5 years
Advanced/Fluent
Considering options
Full-time office work
Part-time work
Remote work (full-time)
Freelance (one-time projects)
Relocate
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