Quality - Assessing the quality of the work of the support team in a given volume - Conducting trainings for new employees of the company - Conducting regular one-to-one meetings with employees to adjust the quality of work - Communication with the Billing team, 3d level Support and Premium Support for timely informing in working procedures Billing -processing of financial requests from existing customers -analysis and processing of information in the Antifraud system -working with chargebacks at all stages -requesting financial losses of the company by analyzing risks and communicating with customers Customer Support -correspondence with users in chat and by mail , communication with them by phone (no cold calls) -cooperation with other departments in solving complex issues. -Processing customer inquiries, help in using the product Skills English, Customer service, Ability to learn quickly, Support, customer support, Good communication skills, Troubleshooting, Confluence, zendesk, Listening and communication skills, Zendesk, Communication Skills Highlights Platform experience Zendesk and Zopim are over 3 years old. More than 5 years of experience with native speakers (USA). Good communication skills. Work experience in different departments of the company in ascending order (support, finance, quality department) Looking for I am considering options (including) of a completely remote collaboration or partially remote. No Tech support (L2) experience.