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Customer Support Manager - 1021

1 March
Open to offers now
1 000 $
Ukraine
More than 3 years
Advanced/Fluent
Considering options
Full-time office work
Part-time work
Remote work (full-time)
Freelance (one-time projects)
Relocate
Remote work (full-time)
Senior Customer Support Manager Mohawk Group February 2020 to March 2021 • Assisting with resolving difficult cases and ensuring delivery of excellent customer support service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires • Organizing the work of the team and making weekly schedules: tracking KPIs as well. Customer Support Manager Mohawk Group (mohawkgp.com) - Kyiv March 2018 to February 2020 • Providing customer support for English speaking users of the product • Handling up to 100 calls per shift; processing users' letters at the same time • Collaboration with the marketing team and QA specialists • Automation of support process and conducting numerous researches on how to improve communication methods with clients Partnership Manager Jooble (jooble.org/) - Kiev September 2017 to March 2018 • Cultivating and maintaining relationships with business partners • Developing strategies to increase brand awareness and promote services to our clients • Manage relations with customers to build the brand • Participating in planning ad campaigns for the company Skills Support, Good communication skills, Customer service, Team player, zendesk, Ability to learn quickly, Customer care Highlights I am confident that my 3+ years of experience and personal assets make me a standout candidate for your Customer Support Specialist position. My proven dedication along with exceptional communication and organization talents will contribute immensely to the success of your team.
Similar candidates
Open to offers now
1 000 $
Ukraine
More than 3 years
Advanced/Fluent
Considering options
Full-time office work
Part-time work
Remote work (full-time)
Freelance (one-time projects)
Relocate
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