Customer Support Manager - 1021

Senior Customer Support Manager Mohawk Group February 2020 to March 2021 • Assisting with resolving difficult cases and ensuring delivery of excellent customer support service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires • Organizing the work of the team and making weekly schedules: tracking KPIs as well. Customer Support Manager Mohawk Group (mohawkgp.com) - Kyiv March 2018 to February 2020 • Providing customer support for English speaking users of the product • Handling up to 100 calls per shift; processing users' letters at the same time • Collaboration with the marketing team and QA specialists • Automation of support process and conducting numerous researches on how to improve communication methods with clients Partnership Manager Jooble (jooble.org/) - Kiev September 2017 to March 2018 • Cultivating and maintaining relationships with business partners • Developing strategies to increase brand awareness and promote services to our clients • Manage relations with customers to build the brand • Participating in planning ad campaigns for the company Skills Support, Good communication skills, Customer service, Team player, zendesk, Ability to learn quickly, Customer care Highlights I am confident that my 3+ years of experience and personal assets make me a standout candidate for your Customer Support Specialist position. My proven dedication along with exceptional communication and organization talents will contribute immensely to the success of your team.