Customer Support - 33522

14 April

Specialization: Customer/Technical Support

Open to offers now

Portugal

Matosinhos

More than 5 years

Advanced/Fluent

Considering options

Full-time office work

Part-time work

Remote work (full-time)

Freelance (one-time projects)

Relocate

In my previous role I managed 50+ customer interaction daily via live chat, assisting with account issues, troubleshooting technical problems and resolving payment-related requests. A key part of my work involved communicating with frustrated customers, where I consistently applied de-escalation techniques to resolve issues efficiently and professionally.

A fun-loving and stress-resistant professional

Skills

Live Chat Support - 7 years

conflict resolution - 7 years

De-escalation - 7 years

Technical Troubleshooting - 7 years

Payment & Transaction Support - 7 years

High volume ticket handling - 7 years

Multitasking & Fast Response - 5 years

CRM Systems & Helpdesk Tools - 7 years

Customer Retention - 7 years

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