Customer Support - 1012

I was working about a year in Business Support division in the International company. My responsibilities were: - Unlocking user accounts or resetting passwords due to user forgetfulness. - Adding new white-listed IP addresses. - Troubleshooting email campaigns, workflows, approval cycles, or auto-responders that generate excessive bounced mails. - Expanding or refining sharing rules and access privileges so records can be properly viewed and manipulated (while keeping the “special records” locked or hidden altogether). Additionally I was obliged to write some tutorials , official articles about How to use the Application for the clients. Skills Customer service, Support, Team management, Troubleshooting, English Fluent Highlights The quick and responsible problem solving. I ELTS sertificate 6,5. Sertificate of QA engineer to be more farmilized with IT industry Looking for I want to have reasonable amount of tasks to be done during the work day. Also be great to work in the team to be able to get the professional advice. I do not like - time wasting. Tasks - reasonable time to do it.