I was working about a year in Business Support division in the International company. My responsibilities were:
- Unlocking user accounts or resetting passwords due to user forgetfulness.
- Adding new white-listed IP addresses.
- Troubleshooting email campaigns, workflows, approval cycles, or auto-responders that generate excessive bounced mails.
- Expanding or refining sharing rules and access privileges so records can be properly viewed and manipulated (while keeping the “special records” locked or hidden altogether).
Additionally I was obliged to write some tutorials , official articles about How to use the Application for the clients.
Customer service, Support, Team management, Troubleshooting, English Fluent
The quick and responsible problem solving. I
ELTS sertificate 6,5.
Sertificate of QA engineer to be more farmilized with IT industry
I want to have reasonable amount of tasks to be done during the work day. Also be great to work in the team to be able to get the professional advice.
I do not like - time wasting. Tasks - reasonable time to do it.