I have acquired a well-rounded and strong base for customer service over the past 3 years. Now I am currently bolstering my expertise in providing technical support in a renowned US Company. I have 2 years of work experience once as a customer support agent where I excelled and became a quality assurance manager for my team. As of the moment, I am a support technician with the following duties of updating, troubleshooting, patching, monitoring, administration, backing up, upgrading, and offering everyday support of IT infrastructure. With a good command of the English language and strong customer support experience, I will be fitting perfectly in areas where these skills will be most useful. Skills: Good communication skills, English, customer support, Troubleshooting, Customer care, Customer service, Communication Skills, Support Special request: I am willing to work on any day of the week, except Friday evening from 1700hrs till Saturday 1800hrs.