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CRM Project manager Business analyst - 13695
I am passionate about future urban planning and am currently working on the concept of a "City with No Cars." This involves designing "ITS" – an individual transport service featuring a single-seater electric vehicle. The concept also includes innovative approaches to planning streets and buildings.
In my free time, I enjoy architecture, yoga, interior design, winter fishing, Formula 1 racing, hiking, and traveling by car.
+ Project management(Agile) of implementation of BPMonline Sales Enterprise (Terrasoft):
+ Database import and deduplication of client’s profiles.
+ Behavioral routing of Rental offices applications in UNIT.City
+ Integration of CRM and Website for event requests automation
+ Automated forming of excursion groups according to schedule.
+ Sales business-process automation (Sales funnel, Case management, Document’s flow, Setting up printed forms).
+ Implementation of full cycle CRM system that automates client’s journey in front offices and was built on “BPMonline Bank customer journey” (Creatio by Terrasoft.ua) (Creatio)
+ Collection and Identification of business requirements.
+ Wrighting project documentation and in developing user stories, user flows,
+ Decomposition of business requirements into functional/non-functional requirements), functional specifications, use cases, BPMN diagrams, acceptance test plans;
+ Specification of business-process automation for “Decision-making process for pay-day loan financial products”
+ Specification of business-process automation for “Lead life cycle process” and implementation of openAPI for leads import.
+ Specification of microservice architecture for integration of website Client personal account (my.blago.ua) with CRM
+ Integration projects with payments systems: Privat24, Fondy.ua
+ Collection and description of risk policy requirements
+ Consulting of Marketing department on segmentation of customer base
+ Integration with web-site cashpoint.ua via WSDL
+ Administration of functional and organizational roles
+ User rights and operations permissions administration.
+ Setting up printed forms for credit contracts.
+ Tasks and project management (by Agile methodology).
+ Synchronizing of systems updates: Automated decision making ERP/CRM complex that was implemented on the Creatio platform (www.creatio.com) Creatio Bank customer journey (Terrasoft.ua) and website updates (personal account section: my.cashpoint.ua)
+ Manual regress tests of all updates and bug fixing
+ Customer life-cycle actualization of PayDayLoan clients.
+ Optimization of microservice architecture integration. From WSDL to REST.API
Management of Java Application onboarding and integrations
Customer: CitiBank
Results as a Project manager:
- Successfully managed 63 integration projects of inner bank trading applications using Java, C++, .NET types of clients and REST API
Planning, progress control, Signing off.
- Led regular enhancements of Client-DB server application as a result of accurate backlog and book of work management.
- Provided forehanded reporting at the senior level of CitiBank Asset class meetings
- Managed the project tracking system for reporting on the status of the Applications Program, milestone implementations, and onboarding projects.
Responsibilities as Business analyst:
- Description of requirements for custom project management tool and creation of the Entity relationship diagram, User stories, Use cases and role model.
- Sign off testing of integration between Java Applications at SIT UAT PROD environments. (REST API)
HRMS product development
Responsibilities:
- HRMS product development
- Product RoadMap design
- Resource planning
Technology and Skills:
Presentation Skills, Product Management, Project Management
Domains:
IT shared services, CRM, BPM