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Business Operations Director, VP Delivery, COO, Chief of staff, Program management Director, VP operations - 22371
A BUSINESS OPERATIONS and CUSTOMER ENGAGEMENT EXECUTIVE with proven multidisciplinary, international experience in delivering IT products and services solutions in global industries.
My passion lies in achieving business value by:
(1) Securing revenue, margin, and operational excellence targets
(2) Leveraging customer experience and satisfaction
With my expertise in customer delivery, I have helped various organizations secure revenues and margins while ensuring operational excellence. My ability to develop and maintain strong customer relationships has also played a vital role in ensuring the successful execution of customer contracts.
I am excited about the opportunity to explore new avenues and contribute my skills and knowledge.
A holistic approach expressed in business and technical acumen, understanding capabilities and deliverables provided by all units in the organization and how they relate to support the needs of the market and customers
✔ Working for global industries - Defense (Aerospace), Automotive (EV-Electric Vehicles), Telecom, IT, Hardware/Software (Applications and Infrastructures), Professional Services
✔ Delivery of services and products solutions - management of global, complex, large scale technological programs/projects, inclusive of - Cloud / SaaS applications, Enterprise B2B, B2C applications (Billing/CRM-Amdocs/Salesforce; ERP-SAP; Oracle Applications)
✔ Partnering in commercial engagements - Qualification Process (RFP/RFI), Tenders, SOW, Pre-Sales proposals, Upsell, E2E Delivery, Post-Sale Support
✔ Leadership of an efficient, global, cross-functional teams (direct/matrix), using on/offshore and 3rd party resources in a multi-interface environment
✔ Building trust and relationship with key stakeholders* - customers (C-Level), vendors and internal parties (executives, peers, team) via communication, partnership, and collaboration
* Sales, HR, Finance, billing, Product/R&D, IT, Supply-Chain, Legal, engineering, Purchasing/manufacturing/ logistics, customer service
✔ Strategy Management - strategic initiatives and execution plan based on TECHNOLOGY (marketplace trends, roadmaps, client milestones, forecasts); PEOPLE
✔ Optimization and standardization of best practices and processes - change management, enablement of tools and methods to achieve continuous improvement and growth in revenues and margins
✔ Strong leadership and people Skills. Results oriented, excellent problem solving, organizational and analytical skills. Excellent communication and presentation
B.SC Industrial Engineer
§ Executive sponsor and trusted advisor for key accounts with customer’s steering committee participation and ownership
§ Structure, grow, mentor and manage a group of project managers (100+ emps). Achieved competence development for team’s professional growth aligned with market trends
§ Provide full life-cycle 'Sales to Delivery’ program management - migration to a cloud based, core and business applications solutions for Communication Service Providers (Tier1) and Enterprises (Industry, Government)
§ Supervise demand and supply management of customer’s pipeline - allow full transparency of booking backlog and opportunities forecast
§ Oversee business unit’s operations - budget and resources utilization, data analysis and metrics reporting (KPIs), project business reviews, escalation management - to ensure synergy and deliver financial targets across projects having a large financial portfolio (400M€ annually)
§ Awarded for implementing strategic business plans, program turn-around and operation transformations, resulting in a higher efficiency, revenue and optimized headcount
§ Establishment of an operational infrastructure for the provision of 4G/5G voice/data services, Subscriber Data Management and Digital Business Transformation for customers
§ Providing freelancing Business, IT and Program management consulting services to organizations who wish to achieve improved customer experience, better financial management and operational excellence while delivering their products and services
§ Fulfilment of a major G2G contract for Israel's Ministry Of Defense and foreign government (10M$USD)
§ End-to-end delivery of mission-critical integrated solutions and participation in leading programs
§ Delivering programs in the highest standards of performance, QA and customer engagement
§ Managing overall performance inclusive of scope, on-time, on-budget delivery of Ground Control Stations (GCS) to local/global customers until successful deployment
§ Leadership of the Supply Chain Management (SCM) operations - planning, production, integration and supply (50M$USD annually)
§ Establishment of the “SCM customer-facing office” - Point Of Contact for all aspects of delivery
§ SCM methodology - setup and monitoring of a multi-year supply plan derived from customers’ orders/forecasts, including production throughputs and cost management
§ Foundation of a collaboration interface with Israel's Ministry of Defense-NYC (USA) purchasing delegation, to execute purchasing processes based on the USA's foreign military budget
§ Accountability for delivery and post-delivery – EV’s R&D solution to customers (25M$USD)
§ Management of Customer’s (Operational Companies) overall affairs; Application of best practices, knowledge, tools and methodologies to form the delivery framework
§ Program management of complex multidisciplinary systems requiring high integration level
§ Functioning in emerging markets facing local regulatory standards, international standardization, localizations and partnerships with strategic vendors
§ POC for customer-related aspects in a multi-project, complex and dynamic environment
§ “MUST WIN” projects delivery management and fulfilment of contractual commitment for Web/SaaS based solutions; Customized infrastructures to reduce time to market
§ Supply Chain Management (SCM) director at the Outsourcing Division (Customer - ECI Telecom)
o Accountability for meetings customer’s SLA
o Leading a team of project managers, business analysts and rollout professionals
o Running large scale deployments - 8 subsidiaries, internal clients, 3rd party integrators, SW/HW vendors
o Full lifecycle management of a major ERP cross-corporate program
o Building a dynamic infrastructure and supporting multiple mergers/demergers
§ Business manager at Application Delivery Unit (ADU) - EDS headquarters