Full-time office work
Remote work (full-time)
Freelance (one-time projects)
Area of knowledge: telecommunications, energy, direct sales
Responsibilities & achievements:
2020-2021: Analyzed Customer service processes for 3 Supply companies, gathered business requirements, made list of developments for 3 billing systems.
* Gathered and developed business and functional requirements for billing system for gaz for household and business customers, testing.
* Participated in 2 new billing systems implementation. Testing new billing systems implementation and changes.
* Implemented Apple/Google Pay and payment buttons in 3 Web personal accounts. UI design, mockups creation.
* Gathered business and law requirements for household client's invoice enhancement.
* MNP (Mobile Number Portability) service – passed the way from request owner to tester. Work with IT team in MNP domain. Company business processing analysis, system analysis, study of technical specifications, gathering and writing of requirements, preparing project documentation and tasks prioritization, backlog, reporting, testing Central database, CRM, GSM services, team coordination, service launch.
* Project manager of BankID project: implemented and launch online verification of subscribers trough their bank card first among all Ukrainian mobile operators.
* Improved existing registration procedure (voluntary passportization) for prepaid subscribers. Prepared and launched online registration for prepaid subscribers trough Electronic Digital Signature and BankID implementation. Requirements elicitation, service testing.
* Product owner of Number choice service - business case calculation, communication plan, product strategy, marketing campaign launch, refactoring of service, writing instructions for CRM users.
I like structure and optimize of information, communicate with people, implement solutions, that make someone`s life easier.
Business Analysis, Agile, Project Management, Product management, Analytical Skills, CRM, Ukrainian, English, User Interface, MS SharePoint, Priority management, Product Backlog, MS Excel, Troubleshooting, Microsoft Office, UML, Team player, Customer service, SDLC, BPMN, Scrum, Waterfall, User's Guide, Product ownership, Kanban, Requirements analysis, Requirements management, Change Management, Communication, BABOK, Requirements Elicitation Techniques, Use cases, User stories, User Experience, Communication Skills, Project documentation, Wireframes
•Gathered and developed business and functional requirements for billing system for gaz for household and business customers.
•Participated in 2 billing systems launch.
•Invoice for household clients enhancement
•MNP launch in role from request owner to tester.
•BankID launch first among all mobile operators in Ukraine.
•Sales increase on 11 mln UAH as result of marketing campaign launch.
I’m interested in obtaining new knowledge and experience, preferably in IT.
Interesting projects, professional growth, good team.