Аналитик технологических данных в altafiber

Отправьте личное сообщение участнику, разместившему вакансию от лица компании altafiber Andrea Honious, CDR Andrea Honious, CDR Senior Corporate Recruiter at altafiber (Formerly Cincinnati Bell) Job Purpose:This position is responsible for the extraction, transformation and loading (ETL) of data from multiple sources, delivery of reporting and analytics, providing qualitative and quantitative analysis of large and varied data sets. The position will support analyzing complex business problems and issues using data from internal and external sources. This position will perform analyses, identify trends, create reports, and communicate insights that drive planning and execution decisions within Field Operations. Additionally, transition new processes, metrics, and reporting to business owners within operations in both markets. Recognize and development synergies between altafiber and Hawaiian Telcom people, processes and systems. Essential Functions:OPERATIONS DATA ANALYTICS 40%Develop and administer ETL (Extract, Transform and Load) functions from multiple data sources. Administer reports and dashboards related to center KPIs, Sales, Retention, Churn, Quality, and other Operational metrics Administer and Deliver technician-level reporting and insights, including performance related metrics. Perform data mining, analysis and reporting in support of the Field Operations Group. Perform various statistical analyses using data drawn from diverse sources to map and identify trends and relationships. Identify data quality and consistency issues and work with other teams in order improve data collection and processing. Manage ad hoc reporting requests and effectively prioritize the work based on the business needs by extracting request requirements and needs of the customer, while anticipating the future needs of the business. Identify opportunities and implement processes and automation that streamline and standardize report development and data collection. Leverage data mining and predicative modeling tools to provide actionable recommendations and solve business/operational problems in both markets. Develop predictive models that are relevant and actionable and produce models incorporating multiple data sources into reports and recommendations which enable decision-making. Utilize statistical, data visualization tools, and continuous improvement methodologies to develop innovative approaches to complex business problems. Participate in the identification and standardization of key business processes, in both markets. Design of analytical approaches, and development of tools which benefit analysis and reporting which support financial modeling and business case development (i.e. EBITDA, NPV, etc.).SYSTEM/PROCESS IMPROVEMENT 40%Drive and participate in key service initiatives focused on service and process improvement. Partner with operations groups including Network Operations, Field Operations, Supply Chain and Call Center. Operations to establish and drive continual service opportunities that reduce cost, drive efficiency and increase customer satisfaction. Partner with cross functional organizations to establish, update and reach key corporate KPIs. Use automation, innovation and creativity to utilize labor and systems to lower operating costs and use of capital while increasing satisfaction and goal attainment. Facilitate and develop IT driven improvement projects that increase productivity and provide a better customer experience. Practice process improvement and other problem-solving methodology. Strong project management methodologies and focus on driving implementation a must. Working independently and in teams, and by influencing others, this position will identify and implement changes to reduce or eliminate non-value-added work and waste.CAPACITY MANAGEMENT 20%Forecast window allotment and overtime to meet Sales Forecasts Monitor, analyze and modify window distribution to meet current and future demands Collaborate with other departments to optimize tech utilization. Manage escalation requests Experience/Background:3 to 5 years of experience Demonstrated experience with data analytics and advanced reporting. Extensive experience with Excel (i.e. PowerPivot/PowerView), R, SQL Knowledge and experience with BI Reporting and visualization tools: PowerBI, Tableau, Business Objects, Reporting Services, etc. Experience working with large amounts of data from various data sources. Demonstrated ability to analyze, understand and communicate complex issues and trends. Experience with visualization and story-telling. Telecommunications industry experience preferred, but not required. Demonstrated experience working with diverse teams, and managing projects across business units in both markets. Work Environment:Office Environment. Leads work teams in Hawaii and altafiber for employees performing similar work and may require some travel. Supervisory Responsibilities:No Supervisory Responsibility We were made aware of an employment scam in which a third-party is creating false communications under the altafiber name. We want to reiterate that altafiber never seeks payment from job applicants and only reaches out from @altafiber.com email addresses. We are encouraging applicants to apply through our website at altafiber Careers for added security. Show more Show less Должностной уровень Специалист Тип занятости Полный рабочий день Должностные обязанности Аналитические исследования Отрасли Телекоммуникации