We are a global digital transformation tech company.
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Innovecs helps create innovative and useful digital solutions across the globe.
We are a global digital transformation tech company. We create digital solutions powered by innovative technologies and incorporate emerging trends to help businesses transform and grow. We have earned our clients’ trust and respect by applying an individual approach to each and being responsive to all specific needs. We are experts in the following domains: - Supply Chain & Logistics - Retail & Ecommerce - Healthcare - Media & AdTech - FinTech - Gaming & Entertainment Our milestones: - 9 years of success on the market - 850+ highly experienced engineers - offices in the US, UK, Israel, Australia, and R&D center in Ukraine - 212% revenue growth in the last three years - 100+ Satisfied Enterprise & Mid-Market clients Our achievements: - World’s Top 100 IAOP Outsourcing Service Providers List - Inc. 5000 America's Fastest-Growing Companies in 2017, 2018, 2019, 2020 - Clutch Top B2B Companies 2018, Top App Developers and Web Developers 2017 - DOU Top 50 Best IT companies and Top 25 Best IT Employer Companies Lists - Winner of HR Brand Award 2015 / 2019, Ukraine Our priority is to fulfill the needs of our clients and exceed their expectations regarding software development. For more info, visit our website at: https://www.innovecs.com/see more
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Vollzeitarbeit
Technical Support Specialist/QA Engineer
POSITION
The Technical Support Specialist is expected to understand the supported
products, research, resolve and provide technical solutions to all our
customer needs. Working in close partnership with account management, product
and R&D teams.
ABOUT THE CLIENT
Our client is a leader in online software distribution, offering a complete
ecosystem for downloaded applications including all aspects of user
acquisition, conversion, monetization, integrated analytics and optimization.
RESPONSIBILITIES
* Investigate technical issues, identifying potential causes and solutions;
* Give quick and accurate service to our customers while setting standards for quality;
* Troubleshoot and analyze production level performance;
* Work closely with R&D and product teams.
REQUIREMENTS
* 0,5+ year experience in a similar position (Technical support, QA);
* Ability to multitask and work well under pressure;
* Proven strong technical skills with the ability to understand and troubleshoot system and applications flows, dive deep into complex problems & find their root cause;
* Detail oriented with an ability to see the bigger picture;
* Independent and self-learner;
* Interpersonal skills as you will regularly be in contact with colleagues and clients;
* Upper-Intermediate English level - both written and verbal communication skills.
WHAT WE LOVE ABOUT INNOVECS
* An environment that allows you to maximize your productivity and gives you the freedom to think and collaborate beyond the next line of code or deadline;
* We like to have fun, we love what we do, we relax when we need to, we are a great team and we deliver;
* Regular performance based salary and career development reviews;
* Medical insurance (health), employee assistance program;
* Paid vacation, holidays and sick leaves;
* Gym 24/7, personal fitness instructor;
* Massage in the office, personal wellness consultant;
* English classes with native speakers and partially or fully reimbursed personal trainings and conferences;
* Referral program;
* Team building and a lot of fun to take a break, relax, and give you the freedom to think beyond the next line of code.