Lieferservices IQOS -Exekutive in Filip Morris Ukrayina*

Position - Specialist of B2C Delivery and Improvement of Customer Experience

Work Format: Hybrid (3 days office hiring

find a candidate who can lead the development and optimization of B2C leaks, improve client experience, interact effectively with partners and internal teams, and implement system processes and automation tools. Obligations

• Organization and development of B2C Delivery Processes (Express Delivery, New Mail Cooperation, Partners)
• Negotiation consumers
• Organization and conduct of field visits and inspections (including secret buyers)
• budget planning and delivery channel development
• Preparation of presentations
• Preparing training materials for the courier team
• for technical flo IT teams
• Introduction and optimization of client service processes

requirements for a candidate

• Experience in handwriting B2C
• Experience Management Automation
• Customer orientation, analytical thinking
• The experience of creating presentations, training courses
• Die Erfahrung der Vorbereitung technischer Flou und der Festlegung von Aufgaben dafür
• Bereitschaft für Feldprüfungen
• Emel. Effektivitätsmetriken
• Hohe Selbstorganisation und Verantwortung
• Kenntnis der Logistik- und Liefermarkt in der Ukraine
• Persönliche ukrainische und englische Persönlichkeiten (aus B1 -Ebene)

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