Customer support agent 👨‍💻 in Cola Games

Робота тільки для Українців! 🇺🇦

What You’ll Do

• operate by using multiple channels like: live chat, emails, phone calls (phone calls after probation period)

• be the first point of contact in case of any questions from the users

• identify and assess customers’ needs and handle both technical and non-technical issues

• assist with technical issues such as player account creation, account verification, deposit and withdraw processing, device compatibility, and geolocation

• demonstrate a client-oriented approach in communication

• assist players with troubleshooting and understanding of promotional offers, bonuses, and loyalty programs

• handle customer complaints and inquiries from first point of contact through resolution providing excellent customer service by acting in a calm and professional manner, selecting and explaining the best solution to solve the problem

•  properly follow policies and procedures and achieve KPI

• connect with team members as for different occasion including customer complaints

•  proper communication when escalating issues to managers and other departments

What You’ll Need

• laptop or PC with stable Internet connection, ability to work in isolated from external noise space

• headset (microphone, headphones) for high-quality communication with clients

• excellent and proven customer support experience

• excellent communication and presentation skills in russian

• Upper-Intermediate/Advanced English

• pro-activity and desire to help people

• stress resistance while working with complex cases

• ability to multitask, prioritize, and manage time effectively

Nice to Haves

• Any other foreign language

• Experience in gaming industry

What do we offer

• fully remote work

• competitive salary (flexible payment methods)

• paid vacation (20 days a year)

• regular evaluation and salary increase

• friendly and supportive company environment

• bonus system based on KPI

• trip to Dubai for the best employees

• Work Schedule (to be discussed, depending on amount of agents)

• Possibly Four shifts per week - from 8 AM to 20 PM  and from 20 PM to 8 AM

• Possibly Hours/shifts: 12h shifts: Scheduled 3 through 3 (3 day shifts > 3 days off > 3 night shifts > 3 days off)

 More choices after probation period (8-hours shifts will be available)