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Da ich über hervorragende Management- und Organisationsfähigkeiten und mehr als 10 Jahre Erfahrung als Inhaber und Leiter eines Reisebüros verfüge, entschied ich mich für eine Karriere im Projektmanagement in der IT. Aufgrund meines beruflichen Hintergrunds habe ich gelernt, schwierige Situationen zu meistern, Entscheidungen souverän zu treffen und mich an sich schnell ändernde Umstände anzupassen. Ich verfüge über starke Kommunikationsfähigkeiten, Führungsqualitäten und ein hohes Maß an emotionaler Intelligenz.
- Managing a team of travel managers to ensure efficient processing of bookings
- Hiring and training employees
- Maintaining positive relationships with travel service providers
- Managing and processing all travel-related documentation, including payments, itineraries, visas, insuranses and all legal forms
- Travel arrangements for clients: booking hotels, flights, transfers, excursions, full tour packages, assisting with any travel-related issues that may arrise
- Maintaining website and social networks of the agency
- Providing personalized travel consultation, offering expert advice, itinerary planning, and customized travel solutions
- Handling complex travel arrangements, including flights, accommodations, transportation, and activities, ensuring enjoyable experience for clients. Resolving client issues, concerns, and inquiries promptly, ensuring high levels of customer satisfaction
- Developing and maintaining strategic partnerships with airlines, hotels, tour operators, and other travel service providers to ensure access to competitive rates and exclusive offerings
- Developing and executing of marketing campaigns to promote the agency's services and attract new clients
- Maintaining social networks, building up a personal brand (Facebook, Instagram)
- Used different tools of creating and describing a project, such as Lean Canvas, Flowchart, Project Outline, User Stories, Acceptance Criteria
- Created WBS, estimated a project, based on PERT methodology
- Created a basic project plan in the form of Gannt Chart and assigned tasks to executors, identified key milestones and made a project Roadmap
- Set up a project environment, using the following services: Jira, Slack, Confluence, Google Calendar, GitHub
- Worked in a team on a portfolio project, took it through all stages of the SDLC
- Received a certificate of completion of the course with honors