Customer Support specialist - 1023

RESPONSIBLE GAMBLING SPECIALIST BetBull Ltd, Jan 2018 - Jan 2021 - Direct communication with customers, complaint handling. - Bug fixes with developers / QA team. - Independently determine potential addictive behaviour and implement policies and procedures with respect to account blocking, conducting further investigation and excluding customers. - Careful monitoring of responsible gaming sheet, containing customers who have been classified as low, medium or high risk profiles. - Suggest improvements to existing policies and procedures. - Specialize in the detection & prevention of underage and gambling addicted activity. Skills Jira, English, Support, Good communication skills, Customer service, Ability to learn quickly, Troubleshooting, Problem Solving, customer support, Customer care Highlights Досвід вирішення ситуацій з клієнтами які ризикують заподіяти собі шкоду