Customer Success Manager, Account Manager, Technical Support - 21652

·     Entering claim information based on medical documentation and submitting claims

·     Following up with insurance representatives to obtain claim status

·     Dealing with unpaid or rejected claims

·     Post and review payments received

·     Making refund decisions based on customers’ inquiries and internal policies

·     Verifying the information posted by calling and communicating with other departments

·     Providing support to end users through a ticketing system on a variety of issues including, but not limited to product access, terms of service, and refund policy

·     Contacting customers via phone and email to determine how satisfied they are with the product

·     Providing basic technical support via chats of customers’ access to the products (Shopify apps)

·     Inspecting client websites for proper script installation

·     Diagnostics of consumer debugs with following reporting to the responsible department

·     Consulting clients on the terms of services