Customer Success Manager - 30470

● Experienced in delivering of projects through effective coordination and delivery of assigned sub components within overall projects.

● Managed project sub-components and non-technical projects while delivering on-time, within scope.

● Skilled in providing complete and timely communication of project information to and from clients and project team.

● Recorded and documented customer interactions and feedback for analysis and follow-up.

● Coordinated and managed marketing projects throughout project lifecycle.

● Developed and managed project plans, budgets, and timelines.

● Communicated project progress and issues with stakeholders in a timely manner.

● Ensured project deliverables met quality requirements and were delivered on time.

✓ Achievements: *Successfully managed multiple projects simultaneously and delivered them on time and within budget *Implemented project management best practices that improved team collaboration and increased efficiency *Consistently exceeded team targets for customer satisfaction ratings and response times. *Identified and proposed process improvements to streamline the customer service workflow, resulting in a 20% decrease in average handling time.

● Acquiring new small business (SMB) accounts via outbound sales campaigns.

● Managing a full sales cycle, from qualifying leads to closing new clients using LinkedIn Sales Navigator and ZoomInfo.

● Managed relationships with corporate clients and maintained communication to meet their needs.

● Process Renewals and new sales order in SAP.

● Maintain Salesforce hygiene and provide accurate weekly forecast to the management.

● Analyzed sales data to identify trends and opportunities to optimize account performance.

● Delivering best-in-class customer experiences, building strong relationships, and influencing decision makers.

● Coordinated with internal teams to ensure prompt and accurate delivery of products or services to clients.

✓ Achievements: *Successfully increased revenue by 10% for key accounts through strategic upselling and cross-selling *Developed and implemented personalized client retention strategies resulting in an 85% client retention rate *Negotiated favorable contracts with key accounts resulting in a 15% increase in profit margins *Acquired 432 new accounts.

● Worked for Key Account Management of Neo Chains with the highest number of hotels in India (12500 hotels) by owning and driving the development of the account growth strategy.

● Designed and refined the client onboarding process to enhance client satisfaction and accelerate time to value. New client onboarding, ensuring all necessary details and assets are collected. Maintain excellent communication with clients throughout the project lifecycle.

● Gathered critical data insights, analyzed opportunities, reviewed P&Ls and set financial goals through strong partnership.

● Provided relevant market insights on competitive data, best practices, and performance drivers to Stakeholders and Vendors.

● Maintained and strengthened relationships with key clients by communicating effectively and resolving any issues or concerns.

✓ Achievements: *Successfully upsold additional services to key clients, resulting in a 20% increase in annual revenue. *Onboarded 6634 hotels to the platform.*Reduced project turnaround time by 30% by implementing streamlined processes and improving communication with internal teams. * Successfully expanded hotel partner portfolio by 44% through targeted outreach and strategic partnerships. *Consumer Conversion and increase in CTR resulting in 14%increase in bookings *23% increase in traffic.

● Responsible for execution and implementation of customer acquisition plans for increasing overall B2B sales.

● Executed and implemented customer acquisition strategies to drive overall B2B sales growth.

● Managed and updated the online product catalog, ensuring accurate inventory, content, and the latest product information.

✓ Achievements: *The addition of 25,000 products with inventory management on the company's online catalogue. *A successful GTM strategy for launching the CPG product portfolio into the market.