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CRM Project manager Business analyst - 13695
Ich interessiere mich leidenschaftlich für die Stadtplanung der Zukunft und arbeite derzeit am Konzept einer „Autofreien Stadt“. Dabei geht es um die Gestaltung von „ITS“ – einem individuellen Transportservice mit einem einsitzigen Elektrofahrzeug. Das Konzept beinhaltet auch innovative Ansätze bei der Planung von Straßen und Gebäuden.
In meiner Freizeit beschäftige ich mich gerne mit Architektur, Yoga, Innenarchitektur, Winterangeln, Formel-1-Rennen, Wandern und Autoreisen.
+ Project management(Agile) of implementation of BPMonline Sales Enterprise (Terrasoft):
+ Database import and deduplication of client’s profiles.
+ Behavioral routing of Rental offices applications in UNIT.City
+ Integration of CRM and Website for event requests automation
+ Automated forming of excursion groups according to schedule.
+ Sales business-process automation (Sales funnel, Case management, Document’s flow, Setting up printed forms).
+ Implementation of full cycle CRM system that automates client’s journey in front offices and was built on “BPMonline Bank customer journey” (Creatio by Terrasoft.ua) (Creatio)
+ Collection and Identification of business requirements.
+ Wrighting project documentation and in developing user stories, user flows,
+ Decomposition of business requirements into functional/non-functional requirements), functional specifications, use cases, BPMN diagrams, acceptance test plans;
+ Specification of business-process automation for “Decision-making process for pay-day loan financial products”
+ Specification of business-process automation for “Lead life cycle process” and implementation of openAPI for leads import.
+ Specification of microservice architecture for integration of website Client personal account (my.blago.ua) with CRM
+ Integration projects with payments systems: Privat24, Fondy.ua
+ Collection and description of risk policy requirements
+ Consulting of Marketing department on segmentation of customer base
+ Integration with web-site cashpoint.ua via WSDL
+ Administration of functional and organizational roles
+ User rights and operations permissions administration.
+ Setting up printed forms for credit contracts.
+ Tasks and project management (by Agile methodology).
+ Synchronizing of systems updates: Automated decision making ERP/CRM complex that was implemented on the Creatio platform (www.creatio.com) Creatio Bank customer journey (Terrasoft.ua) and website updates (personal account section: my.cashpoint.ua)
+ Manual regress tests of all updates and bug fixing
+ Customer life-cycle actualization of PayDayLoan clients.
+ Optimization of microservice architecture integration. From WSDL to REST.API
Management of Java Application onboarding and integrations
Customer: CitiBank
Results as a Project manager:
- Successfully managed 63 integration projects of inner bank trading applications using Java, C++, .NET types of clients and REST API
Planning, progress control, Signing off.
- Led regular enhancements of Client-DB server application as a result of accurate backlog and book of work management.
- Provided forehanded reporting at the senior level of CitiBank Asset class meetings
- Managed the project tracking system for reporting on the status of the Applications Program, milestone implementations, and onboarding projects.
Responsibilities as Business analyst:
- Description of requirements for custom project management tool and creation of the Entity relationship diagram, User stories, Use cases and role model.
- Sign off testing of integration between Java Applications at SIT UAT PROD environments. (REST API)
HRMS product development
Responsibilities:
- HRMS product development
- Product RoadMap design
- Resource planning
Technology and Skills:
Presentation Skills, Product Management, Project Management
Domains:
IT shared services, CRM, BPM