Salesforce Administrator w Storypoint

🐞 What You’ll Be Doing:

• Own the Salesforce platform, from system roadmap to data integrity and beyond. You will be the main owner of the system and a key subject matter expert for the business, providing strategic guidance and best practices.
• Create a strategic roadmap for our Salesforce platform; define where we need to be, and how we’re going to get there. Lead project management for initiatives to improve Salesforce, leveraging both internal and external resources as needed.
• Proactively recommend and implement Salesforce configuration changes, with an eye toward platform efficiency and optimization.
• Manage the day-to-day technical operations of Salesforce, including:
• Platform health – API usage, error monitoring, event monitoring, conduct periodic checkups using Health Check and Optimizer
• Keep platform secure and up to date – release management, conduct regular data backups and security reviews
• All aspects of user and license management, including new user setup/deactivation, Okta SSO integration, roles, profiles, permissions, organization-wide defaults (OWD), and sharing rules
• Manage Sandbox environments and deployments
• Streamline Lightning app UI and UX for end-users to improve usability, load times, and efficiency
• Monitor user adoption of key features & efficiency of common processes; identify unused or under-utilized platform features
• User training and creation of training materials for both onboarding and tenured users
• Communicate any platform changes to end-users and stakeholders
• Manage the health of connected apps and integrations with external tools
• Collaborate with Data Team & Revenue Operations colleagues to safeguard data integrity, ensuring correct rules and automation are in place and functional to collect and preserve necessary data
• Identify and gather project requirements from stakeholders, translating into best practice, scalable technical solutions with a focus on exceptional user experience
• Partner with Sales Operations, Marketing Operations, and Customer Operations to transform their business requirements into technical solutions, and implement such solutions independently or with the support of external resources
• Liaise with and direct Salesforce contractors when additional resources are needed; act as project manager for contractor projects, ensuring deliverables are completed in a timely and effective manner
• Implement ticketing or project tracking system for Salesforce-based tasks and stakeholder requests, which can be used to provide visibility into upcoming priorities and project backlog

☄️ Who You Are:

• Certified Salesforce Administrator - Must
• Certified Salesforce Advanced Administrator - Must
• 5+ years of experience working with Sales Cloud in an Administrator capacity
• Previous experience as the sole or main Administrator of an org
• Expert familiarity with declarative automation (Flow Builder, Process Builder, Workflow Rules), standard & custom objects, record types, fields, page layouts, record types, custom settings, dashboards, and reports
• Basic understanding of triggers/Apex code
• In-depth knowledge of Salesforce products and their functionalities

Bonus if:

• Bachelor’s degree or higher in a related field
• Business Administration Specialist Superbadge or Security Specialist Super badge

💥 Perks:

• We offer a comprehensive insurance package at no out-of-pocket cost to the employee, 401k, Pre-tax commuter benefits, and a generous vacation policy.
• For new employees joining us during this remote work period, we offer a comprehensive virtual onboarding experience with a stipend to get your remote office set up.