Customer Support - 1015

I have a good technical background, interested in new direcions, however, working with the familiar tools and processes are ok as well. G5 Entertainment (03.2019 – 03.2021) Customer Support Manager - Communicating with customers via Zendesk system (tickets) in English and Russian languages. - Escalating issues to the Dev Tem (Jira) - Working with customer’s feedback. - Following the statistics on the issues. - Maintaining the F.A.Q. section. DataArt (11.2013 – 03.2019) Administrative Support Manager Responsibilities: - Accepting phone calls from Europe, USA, and some other regions (in English and in Russian). - Screening out phone spammers. - Assisting to HR/PR departments in maintaining of candidate database, working with vacancies, candidate researching, adding press-releases to the sites. - Communicating with site visitors in live chat. - Following the status of the servers. - Assisting to office manager in providing office comfort. Zone 3000 (05.2012 – 05.2013) Customer Support Engineer Responsibilities: - Communicating with clients (from USA mostly) in live chat and tickets via Kayako Desktop. - Fixing technical issues in customer accounts - Fixing technical issues with domain names in control panel. - Escalating issues of higher level to correspondent department. Skills English, Customer service, Ability to learn quickly, CRM, Zendesk, JIRA/Confluence, MS Office, GoogleDocs, Communication Skills