Спеціаліст технічної підтримки в IREV

Пряме повідомлення учасника, який розмістив вакансію, з IREV Anastasia Aurova Anastasia Aurova HR Leader | Full HR Cycle, HR Strategy, Executive Search, IT Recruitment | Specialising in AdTech, FinTech, Web3, Banking, and Consulting IREV is a revolutionary performance marketing company for escalating partnerships and performance. At IREV, we are passionate about building software that solves business problems. We partner with Advertisers, Publishers, and Networks to transform the way they interact, use technology and work with data. Our software is used to increase productivity, optimize processes, and see results in ROI instantly.We are on the lookout for a skilled Tech Support Specialist to join our team. This role is crucial for maintaining high-quality technical support and facilitating the seamless integration of our software with client systems.Key Responsibilities:• Deliver outstanding technical support through chat services, messaging apps, and our ticketing system, ensuring client issues are resolved efficiently.• Oversee the setup and continuous updating of external software integrations, ensuring flawless functionality and client satisfaction.• Work directly with our development team to refine software integrations and troubleshoot issues, enhancing our product’s compatibility and performance.• Utilize tools such as Postman for effective API management and maintain meticulous API documentation to support client needs and developer requirements.• Actively manage communications with clients about ongoing integrations and updates, ensuring they are informed and satisfied with the progress.Our ideal candidate will possess:• Advanced proficiency in English; knowledge of Russian is a plus.• A minimum of 1 year of experience in technical support or a client-facing role within the IT or marketing sectors.• Demonstrated experience with API management and external software integrations.• Strong problem-solving skills and the ability to work independently.• Exceptional communication skills, capable of effectively coordinating between clients and technical teams.• A commitment to continuous learning and adaptation in a fast-paced industry.Benefits:•Unlock a once-in-a-lifetime chance to join a fully bootstrapped and ready to take-off SAAS company and shape your career with us!•Full remote job from any part of the World.•Ability to grow with the company within transparent grading system.•Enjoy a generous vacation package of 21 working days per year.•Take advantage of 7 paid sick leaves annually, no doctor's note required.•An inclusive and adaptable company culture.•Team Buildings and Happy hours.If you are passionate about affiliatemarketing, have a proven track record, and thrive in a dynamic, growth-oriented environment, we would love to hear from you. Join our team and be part of shaping the future of affiliate marketing with our innovative SaaS platform! Show more Show less Посадовий рівень Базовий рівень Тип зайнятості Повний робочий день Посадові обов’язки Інформаційні технології Галузі Розробка програмного забезпечення