Спеціаліст по роботі з клієнтами в Ardian Group, Inc.

Надішліть особисте повідомлення учаснику, який розмістив вакансію від імені компанії Ardian Group, Inc. Jim Walsh Jim Walsh Senior Director of Sales / Marketing & Revenue Operations | Aligning Marketing with Sales | Driving Revenue Growth | Expert in Market Analysis &… Customer Success Specialist willdevelop and maintain long-term business relationships by serving as internal advocate and client liaison beginning from pre-sale to the point of sale, through on-boarding, deployment and training, helping to project/client success, and renewals. Буде активно налагоджуватися з усіма клієнтами, щоб допомогти їм піддаватися повному діапазону робіт і maximize значення. Роботи сприятливо до запобігання реновації, up-sell і drive long term customer success and satisfaction. Ideal candidate is tech-savvy with the ability k learn and understand software quickly; has an analytical mind; and is excellent writer and communicator with happy and friendly demeanor and positive goal-oriented attitude. boarding, implementation, training, increasing adoption, натхненний retention, і високі рівнів customer satisfactionConsistently track client interactions and provide regular reports to team members and leadership to identify bugs and specify, outline and advocate for improvements based on custo Відношення до help drive continue value of your products and serviceMaintain and develop customer success strategies and best practices, as well as customer support content, with help of creative teamCommunicate effectively with both internal and external senior-level management retention and rowth, and communicate learningsMaintain existing customer success metrics and data as directedWork with marketing and programmers to develop easy to understand training materials and provide training and assistance to clientsQualifications·Passion for working on a male, dedicated, and і несприятливі продукціюохорони·SaaS Account management and support experience a plus·Bachelor's degree from an accredited College or University (work experience may be considered in lieu of a degree)·2+ years of work experience, preferably in customer service·Proven з успішного будівництва і нуртування multi-level client relationships·Ability до освітлення software quickly and transfer that knowledge to others in understandable way·Excellent organizational, analytical, project management, consultative and time management skills·Well spoken, driven, written and oral presentation skills, як добре, як діяльність Show more Show less Посадовий рівень Молодий спеціаліст Тип зайнятості Повний робочий день Галузі Послуги професійного характеру