Project Manager - 23234

- Managing a team of travel managers to ensure efficient processing of bookings

- Hiring and training employees

- Maintaining positive relationships with travel service providers

- Managing and processing all travel-related documentation, including payments, itineraries, visas, insuranses and all legal forms

- Travel arrangements for clients: booking hotels, flights, transfers, excursions, full tour packages, assisting with any travel-related issues that may arrise

- Maintaining website and social networks of the agency

- Providing personalized travel consultation, offering expert advice, itinerary planning, and customized travel solutions

- Handling complex travel arrangements, including flights, accommodations, transportation, and activities, ensuring enjoyable experience for clients. Resolving client issues, concerns, and inquiries promptly, ensuring high levels of customer satisfaction

- Developing and maintaining strategic partnerships with airlines, hotels, tour operators, and other travel service providers to ensure access to competitive rates and exclusive offerings

- Developing and executing of marketing campaigns to promote the agency's services and attract new clients

- Maintaining social networks, building up a personal brand (Facebook, Instagram)

- Used different tools of creating and describing a project, such as Lean Canvas, Flowchart, Project Outline, User Stories, Acceptance Criteria

- Created WBS, estimated a project, based on PERT methodology

- Created a basic project plan in the form of Gannt Chart and assigned tasks to executors, identified key milestones and made a project Roadmap

- Set up a project environment, using the following services: Jira, Slack, Confluence, Google Calendar, GitHub

- Worked in a team on a portfolio project, took it through all stages of the SDLC

- Received a certificate of completion of the course with honors