IT Project Manager (gambling) - 28176

Responsibilities: 

• Spearheaded initiatives to improve and create streamlined business processes, driving efficiency and effectiveness across the organization.
• Managed the maintenance of existing projects, overseeing the formation and coordination of monthly support reports to ensure client satisfaction and project success.
• Led the management of the development of new projects, from conception to launch, and facilitated smooth transitions to support teams for ongoing maintenance and enhancements.
• Spearheaded internal company projects aimed at enhancing operational effectiveness and achieving organizational objectives.
• Took charge of identifying and engaging with potential clients, participating in negotiations, and managing pre-sales activities, including estimation and proposal preparation.

Achievements:

• Pioneered the introduction of the first version of standardized business process documentation, promoting consistency and clarity in operations.
• Increased portfolio efficiency of support projects by 30% through the implementation of streamlined processes and enhanced resource allocation strategies.
• Joined a high-stakes project for a government structure at its final stage as a Crisis Manager, overcoming organizational challenges and successfully launching the project within 2 weeks of joining.

Responsibilities: 

•  Managed departmental teams, including budget oversight, team building initiatives, and resource planning to ensure efficient project execution.
• Developed and implemented Key Performance Indicators (KPIs) to measure and track departmental performance against objectives.
• Optimized departmental workflows to align with KPI norms and improve overall productivity.
• Collaborated with customers to collect and implement quarterly plans, ensuring alignment with organizational goals and client expectations.
• Identified staffing needs and participated in the development of recruitment strategies, including defining requirements and selecting candidates.
• Developed departmental development plans based on customer requirements and organizational objectives.

Achievements:

• All main and auxiliary business processes of the division have been updated and documented, which increases transparency and efficiency.
• Created and implemented a comprehensive KPI system for all divisions of the department, allowing for better monitoring of performance and coordination of goals.
• The process of collecting and analyzing KPI reporting data has been optimized, as a result of which the team’s time spent on this type of activity has been reduced by 5 times.
• Developed and implemented an onboarding system for new employees to ensure a smoother transition and improve employee retention.
• Implemented a workflow and rules for interacting with freelancers, which led to a 10-20% increase in capacity for three teams during peak periods.

Responsibilities: 

• Led the development, coordination, and implementation of innovative concepts for new projects, ensuring alignment with organizational goals and client requirements.
• Managed the development and maintenance of e-commerce and integration projects, overseeing the entire project lifecycle from inception to delivery.
• Developed and executed short-term and quarterly planning strategies, optimizing project timelines and resource allocation.
• Played a pivotal role in the administration and enhancement of Jira, including configuring global settings, managing users, defining issue types, designing workflows, and scheduling tasks.

Achievements:

• Defined and standardized typical maintenance tasks, streamlining processes and ensuring consistency in project execution.
• Standardized typical Web-Dev products, enhancing efficiency and facilitating smoother development cycles.
• Developed and implemented a comprehensive Web-Dev projects estimation form, improving accuracy and reliability in project planning.
• Established and executed a Web-Dev weekly planning process, enhancing team productivity and ensuring timely project delivery.
• Conducted research and development to implement Big Picture for quarterly resources planning, optimizing resource utilization and maximizing project efficiency.
• Introduced Web-Dev weekly reports, providing stakeholders with valuable insights into project progress and performance metrics.
• Initiated and managed several critical infrastructure projects, including domains monitoring, access management system implementation, and SEO resources optimization, enhancing overall project capabilities and performance.

Responsibilities: 

• Supported and developed the E-democracy project, serving as a chatbot satellite for the show "Freedom of Speech with Savik Shuster".
• Led the development, approval, and implementation of the concept and launch of the Minimum Viable Product (MVP) for the new project "Liberty Report".
• Developed and implemented short-term and quarterly planning strategies to ensure project alignment with organizational goals.
• Oversaw the transfer of all company teams to Jira and administer and improve Jira's functionality, including global settings, users management, issues types, workflows, scheduled issues etc.
• Сompetitors analysis.

Achievements:

• Conducted an analysis of local and global competitors, on the basis of which he formed a concept and product development plan.
• Successfully completed the pilot phase of the E-democracy project, leading to its establishment as a separate Start-up project.
• Developed and approved the project development budget for the next 6 and 12 months.
• Executed a series of actions to launch the MVP of the Liberty Report project and prepared a comprehensive project development plan for the next six months.
• Developed, documented, and implemented a process for weekly workload scheduling and reporting for all teams, enhancing project transparency and efficiency.
• Seamlessly transitioned all company teams from Utrack to Jira, ensuring continuity and efficiency in project management.

Responsibilities: 

• Played a key role in shaping the profile of the team and participated in the recruitment process, selecting and attracting the best talent to achieve the success of my projects.
• Managed project resources, including personnel, finances and equipment, to optimize project outputs and outcomes.
• Communicated effectively with senior level stakeholders and managed their expectations throughout the project life cycle to ensure alignment and satisfaction.
• Developed and implemented short-term and quarterly planning strategies to guide project execution and resource allocation.

Achievements:

• Completed the preparation and pilot phase of the HCM Enterprise project, delivering an HR platform for over 42k users.
• Сompleted and launched three medium-sized projects for internal use, enhancing organizational efficiency and effectiveness.
• Implemented a simplified risk management methodology on large projects, mitigating project risks and ensuring successful project outcomes.
• Thanks to the risks we had worked out, we had an action plan prepared in case of the outbreak of hostilities, which allowed us to restore partial work of the team 3 days after the start of the war in Ukraine, and after another 4 days, the entire team was safe and in full working mode.

Responsibilities: 

• Managed pre-sales requests with close collaboration of Sales Managers, Solution Architects, Subject Matter Experts, Business Analytics, HRs/Recruiters ensuring timely response and effective handling of client inquiries.
• Managed stakeholder expectations, communicating project requirements and constraints to ensure alignment and satisfaction.
• Identified, assessed, and managed project risks, implementing mitigation strategies to minimize potential negative impacts.
• Managed project resources, including personnel, finances, and equipment, to optimize project outcomes and deliverables.
• Facilitated handover to the Development/Delivery Team, ensuring seamless transition and clear communication of project requirements.
• Implemented improvements in the pre-sales process, streamlining workflows and enhancing efficiency.

Achievements:

• Identified bottlenecks in the pre-sales request processing workflow and implemented a solution that doubled the throughput of the pre-sales team.
• Restructured responsibilities within the pre-sales process, utilizing current and future state Business Process Model and Notation (BPMN) diagrams to enhance clarity and efficiency.
• Optimized communication with the HR team, reducing the turnaround time for resource availability information to just one day.
• Introduced best practices into the pre-sales process, mitigating the risk of miscommunication between the estimation team and Sales/Account managers.
• Developed and implemented a knowledge transfer procedure between the pre-sales and development teams, ensuring seamless project transitions and continuity.
• Made significant contributions to internal projects aimed at data collection for reporting purposes, enhancing organizational insights and decision-making processes.

As head of a department comprising 38 FTE, I undertook the pivotal responsibility of overseeing the stability and advancement of the company's flagship product, contributing over 85% of the revenue and boasting over a decade of existence, laden with legacy code.

Responsibilities: 

• Communicate with cross-functional teams and stakeholders to ensure all parties are on the same page, and regularly update stakeholders on the status of projects.
• Planning and distribution of project personnel, management of internal and external resources, risks, problems and dependencies.
• Conducting interviews
• Release management
• Incident resolution
• Improvement and implementation of processes ;

Achievements: 

• Identified and resolved delivery process bottlenecks, resulting in a more than twofold increase in team throughput.
• Streamlined release processes, introducing release barriers and concept of canary releases in collaboration with the Solution Architect.
• Enhanced stakeholder communication and information quality, mitigating misunderstandings and facilitating prompt responses to changing priorities.
• Implemented ScrumBan practices to enable effective medium- and long-term planning and agile adaptation to shifting priorities.
• Optimized incident processing flow, achieving a 90% SLA compliance rate and reducing support team workload.
• Introduced team-level practices to improve efficiency and clarity of collaboration, including workload planning, deputy Team Leads, vacation and support duty calendars, temporary rotations, and one-to-one meetings.
• Successfully reduced team turnover through strategic initiatives and improved work environment.