Ciklum, established in 2002, is a globally recognized provider of software engineering services. Originally founded in Denmark by Torben Majgaard, the company has since shifted its headquarters to London, UK, in response to its expanding international client base and operational reach.
You will join a highly motivated team and will be working on a modern solution for our existing client. About the project: Zerto Ltd (https://www.zerto.com/myzerto/) is a company based in Boston, Massachusetts and Herzliya, Israel. Some of her main areas of expertise are disaster recovery, backup, and workload mobility. Zerto's vision is a world of end-to-end technology, a world where organizations from all industries can thrive without downtime or disruption for their customers. From 24/7 continuous patient care in hospitals to uninterrupted air travel and smooth e-commerce systems. Must have for this position: \ - English level Upper \ - readiness to work from 16:00 to 01:00 our time. And also Nice to have: \ - Trouble shooting experience \ - Experience with virtualization \ - creating a virtual, that is, artificial, object or environment. What will you need to do? \ - Provide first-level technical support and preliminary investigation of customer problems and service requests. \ - Understand and analyze requests, respond quickly \ - Manage, track and fix customer problems \ - Respond to customer requests (quickly and efficiently) \ - Check the status of the problem until it is resolved \ - Update documentation We offer: \ - Office 24 / 7 (delivery is available) or remote work \ - weekends all Ukrainian holidays \ - equipment for work \ - training / courses / conferences \ - the possibility of further growth as DevOps \ - friendly expert team Job link: https: //jobs.ciklum .com / jobs / support-engineer-for-ciklum-support-center / #### About Ciklum International Ciklum is a top-five global Digital Solutions Company for Fortune 500 and fast-growing organizations alike around the world. Our 3,000+ Developers located in the Delivery Centers across the globe, provide our clients with a range of services including outsourcing software development, Enterprise App Development, Quality Assurance, Security, R&D, Big Data & Analytics. ** Company website: ** https://www.ciklum.com/