Hiring bonus: 10% of monthly salary

Next job

Technical Support Engineer in Ciklum

Posted more than 30 days ago

640 views

0 applications   0 responses

Ciklum
Ciklum
Digital Solutions Company
1
1 review
Without experience
Without English
Full-time work
Technical Support Engineer
On behalf of Ciklum Support Center, Ciklum is looking for a NOC Engineer to join the Kyiv team on a full-time basis. Our Support Center’s goal is to provide customers with top-class assistance. **Responsibilities:** \- Respond to customers’ request (in quick and efficient manner) -Respond to escalated technical issues surrounding the platform, primarily by web portal, telephone and e-mail -Interfaces directly with customers at different stages of problem resolution --process including understanding customer issues, communicating action -plans for resolution, explaining developments, and conveying resolution \- Resolve complex technical issues through research, log analysis, issue reproduction, and advanced troubleshooting \- Work directly with other technical support staff, quality assurance, development, and the Account Team to resolve problems \- Manages own schedule of cases, which includes determining priority levels and negotiating and setting expectations with customers \- Thoroughly documents all issues, develops and reviews content for knowledge base. \- Help develop and implement web based support initiatives including knowledge bases, technical and modeling techniques and documentation Service Desk management. Incident Management. \- Understand and analyze customers’ problem, find appropriate and acceptable solutions \- Check the status of the problem until it is solved \- Help develop and implement web based support initiatives including knowledge bases, technical and modeling techniques and documentation \- Update the documentation \- Email, voice and conference communication with customers **Requirements:** \- Minimum of 3-5 years of experience in Enterprise\Datacenter software or SaaS solutions support \- Knowledge of TCP/IP, DNS and other networking concepts. \- Customer focused and team oriented. \- Must have a passion for troubleshooting client problems and satisfying customer needs, strong ability to research, diagnose, troubleshoot and identify solutions to resolve system issues \- Strong ability to combine monitoring function and other ongoing processes; \- Must be self-motivated, with a sense of urgency and efficiency and a strong work ethic. \- Excellent interpersonal skills \- Excellent English, both written and speaking skills are required \- Understand and analyze requests, react quickly \- Service oriented with desire to help people \- Push the matter through \- Detail oriented, reliable, stress resistant \- Responsible, initiative, multitasking, self-organized, eager to learn \- Able to plan your own time **Shift work:** 17:00 – 02:00 \- Understanding of standard support procedures for proper reporting, escalation and follow up is a MUST; \- Experience with Jira, Confluence #### Про компанію Ciklum International Ciklum is a top-five global Digital Solutions Company for Fortune 500 and fast-growing organisations alike around the world. Our 3,000+ Developers located in the Delivery Centres across the globe, provide our clients with a range of services including outsourcing software development, Enterprise App Development, Quality Assurance, Security, R&D, Big Data & Analytics. **Сайт компанії:** https://www.ciklum.com/
Specializations: Support
Without experience
Without English
Full-time work
Want to get related jobs?
New job openings in your Telegram
Subscribe
We use cookies
accept