Technical support chat operator night shift in evelar.io

Job description
Fintech project EXBASE.IO works in the field of blockchain technology and supports all necessary operations for managing cryptocurrency investments 2018.

Now we are expanding our team and want to strengthen it with a new employee for the position of "Customer Support Chat Operator"

What is important to us in candidates:< /span>

Experience in online chats / tech. support from 1 year;
Desired experience in fintech ;
Attention, meticulous attention to details;< /span>
Ability to learn quickly;
Competent written communication;
Flexibility and multitasking;
What to do:

Processing written customer requests (email, chat);< /span>
Inputting data into CRM; Analyzing the problems encountered by the user and finding options for solving the problem;
monitoring of service performance;
Interaction with other departments of the company to solve the client's problems, prompt decision-making, resolution of disputed issues;
Examining the product, collecting bugs and problems to improve it;
Terms of cooperation:

Remote work format;
Learning for a week in the office;
Work schedule 2x2 from 20:00 to 08:00 with floating weekends;
Paid studies and internships;
Stable salary payment;