IT systems administrator in Jappware

About the company

Jappware is a software development company that delivers innovative and reliable digital solutions for international clients. We specialize in end-to-end product development — from ideation and design to architecture, development, and DevOps support.

We are looking for a Junior IT Support / System Administrator to join our growing team in Lviv (office-based with hybrid flexibility). You will support our internal IT infrastructure and ensure the smooth operation of systems, networks,hardware and software equipment. As part of the internal operations team, you will collaborate with technical experts and help maintain a secure, efficient, and well-documented IT environment.

Responsibilities

• Provide first-line IT support to internal employees, including troubleshooting hardware and software issues.
• Install, configure, and maintain workstations, laptops, and office equipment.
• Maintain office and personal hardware
• Manage MDM profiles and execute an incident response plan
• Maintain infrastructure BCP (Business Continuation Plan)
• Assist with configuration and monitoring of LAN/Wi-Fi, VPN, and office networking devices (routers, switches, access points).
• Support installation and maintenance of Windows and Linux operating systems.
• Manage user accounts and permissions (including Active Directory).
• Participate in monitoring system performance and supporting basic backup and recovery procedures.
• Maintain accurate IT documentation, procedures, and knowledge base articles.
• Ensure compliance with internal IT policies and security standards.
• Collaborate with internal teams and external service providers (internet, hosting, hardware vendors).

Requirements

• 1+ year of experience in a similar position as IT support, technical support or system administration
• Strong knowledge of Windows, MacOS and Linux OS (installation, updates, basic troubleshooting).
• Understanding of networking fundamentals (TCP/IP, DHCP, DNS, VLAN).
• Familiarity with computer hardware, peripherals, and office equipment.
• Ability to follow technical instructions and established procedures.
• Strong attention to detail, responsibility, and willingness to learn.
• English level sufficient for reading technical documentation.
• Previous IT support internship or relevant courses will be a plus.

Nice to have

• Experience with ticketing systems (Jira, Zendesk, Freshdesk, etc.).
• Basic PowerShell or Bash scripting skills.
• Understanding of IT security principles.
• Familiarity with monitoring tools (Zabbix, Grafana, etc.).
• Technical certifications (CompTIA, Microsoft, Linux) are a plus.

What we are offering

• Challenging and innovative environment.
• Flexible schedule and hybrid-friendly culture.
• 20 paid vacation days and 15 paid sick leave days.
• Quarterly budget for learning & development activities.
• Team events, workshops, and internal tech meetups.
• IT Club membership.

Steps to Expect in Jappware’s Hiring Process

1. Intro Interview
2. Technical Interview

Our Mission

To build innovative software in trustworthy partnerships. We aim to become a reliable and forward-thinking technology partner, helping businesses grow through innovation and mutual trust.

Our Values

• Trust — Every successful partnership is built on openness, honesty, and sincerity.
• Openness — We encourage people to share ideas freely and foster transparent communication.
• Partnership — We treat our clients' and teammates' goals as our own.
• Proactiveness — We act ahead of possible outcomes and anticipate challenges to deliver the best results.

Social Responsibility

At Jappware, we stand with our people and our country. We proudly support Ukraine’s resilience, innovation, and global contribution to the IT community. Through donations, volunteering, and social initiatives, we help strengthen our local communities and the nation’s future.

Jappware stands with Ukraine  — Glory to Ukraine!

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