Head of Customer Support (iGaming) in Adera Agency

We are looking for a Head of Customer Support to work in the iGaming vertical for a new product.

Responsibilities:

• Lead and coordinate the work of the customer support team.
• Ensure a high level of customer service through all communication channels (chat, email, phone ).
• Development and implementation of service standards and customer interaction policies.
• Processing and resolution of complex requests and conflict situations.
• Monitoring team performance indicators and holding regular trainings.
• Analysis of customer feedback and development of measures to improve the quality of service.
• Cooperation with other departments to provide comprehensive solutions to customer problems.
• Personal interaction with VIP- customers to ensure their complete satisfaction and resolve their requests.

Requirements:

• Experience in a managerial position in the field of customer support 2 years or more, preferably in the iGaming industry.
• Ability to multitask and effectively solve customer problems.
• Team management skills and training experience.
• < p> Experience working with VIP clients and the ability to establish long-term relationships with them. leading the support team, ensuring a high level of customer service, including VIP customers, and developing strategies to improve user experience.

   

  What we offer:< /p> 18.00

• Corporate holidays and events.