CRM Specialist Senior in Uklon

Uklon is a product IT company developing a leading ride-hailing service. Every day, the powerful Uklon team pumps one of the largest infrastructures in the market of Ukraine and beyond, ensuring the interaction of drivers and riders.

We create a highload product, behind which are hidden ambitious technological challenges, continuous innovations and non-obvious moves. Our work framework is to test new hypotheses, push your ideas and use the latest technology stack.

Join us as a CRM Specialist Senior. 
Hiring process:

Introduction, interview with the lead and interview with the team.

For details on how to meet our team, see Diana, IT Recruiter.

What we offer specifically for this role: 

• grow with a leading technology company that is a national leader in ridehailing services

• realize your most ambitious goals while achieving company goals

• influence the business results of the company that serves more than 7 million Ukrainians and participate in the construction of business processes for entering new markets

• the opportunity to use modern technological solutions to build a CRM mechanic

• gain experience in working with Big Data — conclusions and decision-making only on the basis of large data sets

• regular performance & salary review

• annual bonus when meeting company goals

• work in a company that is part of the international VEON group, represented in the fields of telecommunications, fintech, mobile, streaming, healthcare, etc.

How exactly can you influence the development of the company:

• work on segmentation and construction of the customer life cycle in terms of regions and countries

• ensuring a personalized approach and optimizing interaction with customers in different regions

• creating motivational programs to increase customer loyalty taking into account the specifics of regions and countries

• validation and analysis of CRM activities

• conducting CRM activities and analysis of results through A/B testing

• monitoring competitor activities and responding to market changes from the point of view of marketing strategies

• conducting cross-team projects, communicating with developers and marketing, analytical and technical teams to achieve of business results

Challenges for three months:

• team and team adaptation:

- full integration into team work processes, establishing effective communication with colleagues and related departments

• familiarization with data and processes:

- study of all available data sources for analytics and CRM activities

- familiarization with the client's life cycle and preparation of proposals for its improvement

• analytical monitoring of the client base:

- system settingsmonitoring and collecting analytics on the client base, including a breakdown by country

- preparation of regular reports and conclusions to support decisions on marketing activities

• launch of CRM activities:

- preparation and implementation of CRM campaigns in accordance with approved strategies

- validation and evaluation of the effectiveness of campaigns based on the data received and analytics

Challenges for six months:

• analysis and evaluation of marketing activities:

- improvement and implementation of the system for summarizing the results of marketing activities with clients

- based on regular analytics, form insights and propose improvements in interaction with clients

• generation and validation of hypotheses along the life cycle customers:

- improvement of process flow for creating and testing hypotheses regarding interaction with customers across countries

• development of new mechanics and processes:

- creation and implementation of new mechanics of interaction with customers that affect key business indicators

- ensuring monitoring and evaluation of the effectiveness of implemented mechanics

• initiatives for product teams:

- formation of proposals and initiatives for the product team regarding improving work with customers or increasing business indicators

To achieve results, you will need:

• experience in building and optimizing the customer life cycle in B2C companies

• experience in working with key interaction points and ways to increase LTV, conversions, retention and reactivation of customers

• experience in conducting cohort analysis, RFM analysis and other segmentation methods

• the ability to interpret analytical results to make business decisions

• knowledge of the English language at the Intermediate level

Of course, we will teach, but it is good to have:

• experience in forming, setting and describing technical tasks to obtain the necessary data

• experience in creating and implementing motivational programs to increase customer loyalty

• knowledge and practical use of AI technologies for automation and personalization of communications

How do you regulate your working hours?

• flexible schedule taking into account functionality

• days off with retention of reward: 20 for personal needs, 1 more for birthday, 10 due to illness, up to 8 for donation of blood

How will you pump your skills in Uklon?

• internal exchange of knowledge, mentoring programs and trainings for the development of soft and hard skills

• obtaining profile certifications for IT experts

• corporate library and subscriptions to information resources

• personal/team budget for training

• corporate discounts and compensation English lessons

• long-term training for managers

Care and support

• medical insurance in Ukraine

• paid sessions with Pleso psychotherapists

• provision of their soldiers in the Armed Forces with ammunition and medicines

• gamification, gifts, raffles and discounts from partners

• sports events and corporateoutside team building

• wellness programs (emotional support workshops)

• massage weeks in the office in Kyiv

• promotional codes for trips with Uklon

Regular Sport Activities:

• Uklon Football weekly

• Uklon Online & Offline Yoga weekly

• corporate discounts, partial compensation for sports activities

Corporate social responsibility

Uklon is a socially responsible business and is among the TOP-10 largest donors to support the defense forces and humanitarian initiatives among Ukrainian businesses in the IT and telecommunications sector. The total amount of financial support and investments of Uklon, including corporate contributions of the company and charitable contributions of the founders, in support of the Armed Forces, volunteer movements, CSR projects and charitable initiatives, for the period from January 2022 to July 2025, amounted to more than 230 million hryvnias. The company is also the most responsible taxpayers in the IT sector, having paid UAH 680 million in taxes based on the results of their activities in 2024.

Before applying for an open position at Uklon, please read Terms of processing and protection of personal data candidates' data. By submitting your personal data to us, including that contained in your CV, you consent to the processing of your personal data in accordance with these Terms.

*We value every feedback and aim to respond within 7 working days. If there was no answer - don't be upset: it's just that this time there was no match with the vacancy.

If you don't see the letter from us - please check the "Spam" folder or other mail tabs. Sometimes our answers end up there. Thank you for choosing Uklon. See you soon!