Call center operator (incoming line) in Global Bilgi

Job description

We are a telecommunications group headed by lifecell.

We provide mobile and fixed communications, Internet, television and digital services for millions of users throughout Ukraine. In times of war, we take special care of communication in the country. We invest in the energy independence of the network so that the base stations work for a long time even without electricity.

And lifecell is people. More than 4,000 specialists throughout Ukraine develop telecom every day. We also have the all-Ukrainian communication operator for business and home Datagroup and the company Global Bilgi, which provides outsourced call center services and digital solutions. We have the stability of a large group of companies, the flexibility of modern business and the support of the international holding NJJ Capital, which helps each of us grow.

We invite to our team an Operator for the incoming line (lifecell).

You are waiting for such interesting tasks:

• Communicating with customers who call the lifecell hotline.
• Providing advice on tariffs, services and promotions.
• Answering questions and helping customers in any situation.
• Entering complaints in the system.

Us I would like to see the following experience and qualities in you:

• Competent Ukrainian language.
• Availability of a PC or laptop, headset and stable Internet.
• Empathy, sociability.
• Skills of logical and mathematical thinking.
• English is not mandatory, but it will be an advantage and a plus. to your payment.

Please note that for comfortable and stable work on the line, it is important to have a reliable Internet connection and backup power - a power bank, UPS or other means that will help you stay connected even in the event of outages.

We are building a team in which everyone has equal opportunities for development and success. We support the principles of gender equality, inclusion and diversity, so we welcome candidates regardless of gender, age, background or other characteristics.

We are especially happy to see veteran candidates among our candidates - your experience will be an added advantage.

Key competencies:

• Resistance to stress: we value the ability to maintain calm, poise and a professional tone in any situation.
• Customer orientation: putting the customer at the center of attention, being courteous and offering simple solutions is important to us.
• Empathy: is important to us understand the client's condition and needs, creating a trusting atmosphere.
• Communication skills: we value clarity in statements, the ability to listen and maintain a meaningful dialogue.
• Attention and work with information: we note the ability to quickly find data, correctly record appeals and not lose details.
• Digital literacy: confident work with a PC and the ability to quickly learn new programs is important to us.

We can offer:

We value our employees and create all conditions for comfortable and productive work. By joining our team, you will receive:

• Employment in accordance with the legislation of Ukraine in the Global Bilgi company.
• Stability and professional opportunities: The possibility of professional development and career growth in a large and reliable telecom group.
• Guaranteed and timely wages:Hourly wages and bonuses for achieving high results.
• Training and mentoring:Before starting work, you undergo training, which is15 working days (for successful training you receive additional bonus to salary).
• Remote work format: you independently choose a comfortable space to work.
• Flexible work schedulewith full or part-time employment (8-9 hours or 6-7 hours), morning, afternoon and evening shifts (the schedule rotates so that all shifts are worked evenly).
• Mobile communication for employees: Corporate rates to always stay connected.
• Inspiring team: Working with talented and motivated colleagues who support each other one.
• Social responsibility: Participation in volunteer initiatives, support of charity projects, youth programs and environmental initiatives.

Working with us, you become part of a strong, modern and dynamic company that is already building the telecom of the future today.